“How does NAA (Need An Article™) work?”
Once you become a member you will then fund your account so that you can hire a writer, You will do that using one of our simple content request forms where you provide all the details of your request. Your writer will begin to write your content after they receive your details. As soon as the writer finishes your content, you can review it, accept it and download it or request revisions.
What is the difference between the free account and the paid account?
The free account charges you 85 cents service fee for each item that you order. This is used to pay for the proofing and the copyscape. The paid service costs $9.95 per month but you are not charged any additional fee for any items that you may order. The paid service is much cheaper if you order more than 10 articles per month, while if you are going to order just one or two articles, the free service will be lower in cost for you.
How does the payment system work?
You fund your account and order content. The monies are held in escrow until the writer completes the work. Then the funds are released to the writer and the content is released to you.
“What type of articles (or content) can I get written?”
You can get 500-2,000/word articles written or other items such as press releases, website contents, ebooks, brochures and many other types of content.
“When will my order be done?”
Expect your content to be finished between 2 and 4 days of ordering. Bear in mind if you give any writer private orders totaling more than 10 they are automatically permitted 7 days to complete them to allow them time to complete other work. The same holds true with excessively long items such as 3500-5000 word books. These cannot be completed in a two day time span without your writer’s approval prior to ordering.
You do have the option to make arrangements ahead of time to have them delivered faster. If there are any problems please contact support.
“what if I order over the holidays?”
If you order on a week that includes a holiday, your due date will automatically be the day after the due date that is showing. NAA does not require our authors to work on holidays.
“Does NAA use proofreaders and editors?”
Yes we have proofreaders/editors making sure your content is of the best quality before it’s even available for you to see.
“Do you check content for duplication and plagiarism?”
Yes! We check to see if your content is indeed 100% unique and that it has not been copied from other sources online. We do this by using a premium service called Copyscape.com where we can easily check the entire web for any traces of similarity and outright plagiarism. These quality checks are done all BEFORE you can accept and download your content.
What if I don't like the writer's work?
There are many cases where a style or tone simply isn’t right for you. You are able to request a revision or if you truly believe that the writer cannot give you the work that you want, you may request that the work be moved to another writer if you have good cause.
“Can I get revisions and refunds?
Yes you may have revisions done if the content is of poor quality or is not up to the guidelines and directions that you have given. If you have chosen to change the directions or ask for other inclusions that were not requested, this is not considered a revision and the writers should be compensated for that. Revisions may not be requested if you have previously published the work or if the work has been edited by you. Refunds are sometimes given but are not given until the writer is given the opportunity to amend the content to your satisfaction.
How do I request a revision?
Requesting a revision is possible if you have not accepted the work or it has not automatically been accepted which takes place 4 days after the writer has submitted the work. In order to request a revision go to your orders and click the request revision button. Please be very specific about what is incorrect or what you want revised so that there is no question in the writer’s mind what must be corrected. Revisions may be undertaken 3 times.
What is the Blacklist?
Blacklisting can be done by the author or by the client. Blacklisting prevents the writer from being able to see or to access your work so that they cannot write it, but your writer is also able to blacklist the clients for whom they choose not to write.
“I’m a SEO Firm/Agency or a B2B Company. May I use NAA to create our content?”
Absolutely. We have many SEO firms and agencies already using our writers and system. We have bulk ordering features available as well as having SEO knowledgeable writers at the ready to produce SEO specific content and/or high quality content. Our only caveat is that we require that price gouging not take place. You may not charge your clients more than 3 times what you pay our writers.
How can I contact Support
If you can’t find a solution to your problem in our knowledge base, you may submit a Support Ticket. Our support staff will respond from 9AM – 7PM CST Monday-Friday. On the theme you will see a help desk link.